By making a reservation with us, you are entering an agreement with us. Please read our terms and conditions of booking below.
Booking Confirmation & Deposit:
A deposit of 30% of the total payment is required. Unless otherwise in regard of the terms and conditions of your reservation.
Cancellation of booking
By making your booking, our agreement is a legal contract and you agree to our terms and conditions.
Should your travel arrangements change you should inform us as soon as practicable to allow us to re allocate the room(s).
Our cancellation policy is described in a different section. Please read the cancellation policy.
We accept either credit card payments, or wire transfers. All credit card transactions are secure and no data collected is offered to third parties for any reason. All transactions comply to the relevant legal requirements at the time of the transaction.
Non-availability of Accommodation
We would only cancel your stay if your accommodation was unavailable for reasons beyond our control. We would however attempt to find you alternative accommodation, if we were unable to find suitable accommodation our liability would not extend beyond this point.
Sorry, we do not allow pets inside the house or on the property under any circumstances.
Acceptance of Children
We welcome children of all ages. However, you are the sole responsible for attending to your children. We can accommodate by prior arrangement and free of charge, a highchair and a travel cot can be provided.
Your accommodation will be available to you from 2pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we will be busy preparing your rooms. However, you may drop off your bags, pay for your stay and collect your room keys at an earlier time by prior arrangement.
It is much appreciated if you will notify us of your estimated time of arrival (a telephone call on the day before or morning of arrival is fine).
Late arrival procedure
Please ensure you contact us to let us know if you will be arriving later than 20.00pm, and inform us of your new estimated time of arrival. We do not normally accept guests after 23.00pm.
Eating take away meals in rooms is not allowed as they can leave after smells and can cause staining if the food comes into contact with bedding or carpets etc.
Guests are not expected to stay in the room all day.
In accordance with Greek Law there is a no smoking policy in force at our Hotel.
Smoking in the garden is acceptable.
Damages and Breakages
Please take care when staying in our hotel. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. We ask is that you do report any incidents when they occur. We do not normally charge for minor breakages, but we may charge you for repair or making good if the damage or breakage is significant.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Any dispute will be resolved by the Courts of Santorini / South Aegean